Frequently Asked Questions
What are your opening hours?
We are open Monday to Friday 8am to 5pm (all day) and Saturday mornings from 9am – 11.30am (please call ahead of your visit). Our main telephone number is 020 3124 1825. Please e-mail us at firstname.lastname@example.org outside of these hours and we will call you back as soon as we are open.
How can I get a quote?
We can provide a quote over the phone on the above number, via fax on 020-8963 7455, by post at the address on our contact page or you can e-mail your requirement to us at email@example.com We aim to reply within 24 hours during the working week, provided that we can source the required material from our own or from U.K. stocks. Quotations for materials sourced from overseas, i.e. materials that are not commonly found in the U.K. or quotations for large projects may take three to four days. All prices are quoted + VAT.
Do you provide free samples?
Yes we will gladly let you take samples from our pre-cut sample selection if you collect from our warehouse in London or you can order samples from our online shop and we will post them out to you. However, there is a small fee to cover for postage on each sample.
Am I limited to your current stock?
No. Touchstone has established contacts with many U.K. and European quarries, suppliers and wholesalers. We are able to source almost any stone as long as it remains commercially quarried in the world today.
What is the standard thickness or slab material?
Limestone, marble, slate and granite are all available in 20mm, 30mm and not so commonly 40mm slabs. Quartz slabs, such as Silestone, are available in 20mm and 30mm only. We find most clients use 20mm for bathroom tops and 30mm for kitchen worktops.
Do different material types cost different prices?
Yes. As a rough guide limestone is perhaps the cheaper of natural stones as it soft and is therefore easier for us to work with. Marble has a mid-ranged price band, leaving granite with its hard formation costing a little more due to the extended time it takes us to work upon. Quartz, e.g. Silestone, is an equivalent or higher price than granite. When asking for a quotation if you ask us to base our price on a mid-range stone of a particular category (limestone, marble, granite, quartz) this will give you a good idea of a guide price.
What are Quartz Worktops?
Quartz worktops are approximately 93-95% quartz crystals mixed with a 7-5% balance of colour pigments and bonding agents. The result of this mixture is a technically advanced stone product produced in a broad spectrum of modern and fashionable colours. Silestone brand quartz also has the added advantage of having Microban® antibacterial protection built in to the product.
Do different edge details cost different prices?
Yes. The more grinding to be done or the more intricate the edge, the higher the cost will be. For instance a Double Pencil polished edge is cheaper than a moulded, bull-nosed or Mitred Apron edge.
Do you have Terms & Conditions of Sale?
Yes. Please read and download a PDF version of our Terms & Conditions of Sale.